Unwanted Goods – Hardware
Unwanted Hardware can be returned to us for a full refund within 14 days of ordering, as long as, the product is in its original unopened packaging. For goods bought online we will accept returns that have been opened as long as they are unused, and all the packaging and accessories are returned. Please note that unwanted goods will inherit a 10% restocking fee of the value of the item. Goods purchased online must be sent back at your own expense. Please contact us via the website so that we can authorise the return.
E-Liquid & Drip Tips
We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.
Goods – Hardware
All mods come with a 60 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
If your mod becomes faulty within 60 days of purchase, then please contact us via the website. Please provide us with your name, postcode and order number together with details of the problem. We may telephone you to do some trouble shooting or request a short video clearly showing the issue. If we cannot help you remotely, we will authorise your mod for a return. You must return it in its original packaging, for a full inspection and testing of the product. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement or refund.
Atomizer Coil Returns
Atomizers (coils) are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48 hrs of delivery. Please note you should soak a new coil for at least 15 mins before vaping. Please note we do not accept returns on any atomizers/rda’s/rta’s/rdta’s that have been opened due to health & safety as well as for hygiene unless there is a genuine fault with the item.
Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery.
We will be unable to consider your claim outside the 48 hour timescale.