Delivery & Returns Policy
All packages are currently shipped via Royal Mail Tracked or DPD Services. The options available are as follows:
- RM 24 – delivered in 1-3 days (Mon-Sat)
- Royal Mail Special Guaranteed Next Working Day – delivered next working day (Mon-Fri)
- DPD – delivered next working day 98% (Mon-Fri)
- Royal Mail Saturday Delivery – delivered on Saturday
We AIM to dispatch same day orders up till 3pm on the day of order. There may be times when we are busy this may shift but please be assured that all orders will be dispatched within 48 hours (Monday-Friday).
PLEASE NOTE AT THE CURRENT MOMENT WITH THE COVID-19 SITUATION THERE MAYBE A DELAY IN GETTING YOUR PARCEL. PLEASE MAY WE ASK YOU BE PATIENT SO THAT ROYAL MAIL/DPD CAN DELIVER YOUR GOODS SAFELY. AT PRESENT 98% OF OUR DELIVERIES ARE BEING RECEIVED WITHIN THE ABOVE TIMESCALES & BOTH ROYAL MAIL & DPD ARE WORKING EXTREMELY HARD IN PARTNERSHIP WITH US TO GET THESE ORDERS DELIVERED ON TIME. NO REFUND OF POSTAGE WILL BE GIVEN IF THERE IS A DELAY IN RECEIVING YOUR ORDER. THESE ARE EXTREME TIMES AND WE HOPE YOU ARE KEEPING SAFE- ALL DELIVERIES MADE WILL BE CONTACTLESS.
Once the parcel has been shipped we have fulfilled our part of the process and now it is the responsibility of Royal Mail or DPD. If, in unfortunate circumstances, a parcel is lost in transit we will support you in raising a complaint and being reimbursed for the loss of goods via Royal Mail or DPD.
Please note that the final decision lies with Royal Mail/DPD and we are bound by their terms. You waive the right to chargeback via your chosen payment option if your item is lost in transit and these monies are to be recovered via Royal Mail or DPD and not Legion of Vaperz.
DPD only provide a £20 cover for a lost parcel and RM24 is a £50 cover for a lost parcel. If your goods are more than this we advise to use Royal Mail Special Guaranteed Next Day as this covers the package for up to £750.00. Please note we can only claim the limits on each delivery option we cannot pay out more than we are reimbursed.
All parcels via Royal Mail are sent fully tracked. If tracking is showing delivered we cannot raise a dispute with Royal Mail that this has not. Please note a delivered status will be accepted as delivered and no refunds or replacements can be authorised.
We do not dispatch on bank holidays or Saturday and Sunday. Any orders made on these days will be dispatched the very next working day. Please note that nor Royal Mail or DPD deliver on Bank Holidays so please do not expect your parcel to turn up.
Royal Mail 24 Tracked
£3.99 for all orders below £40
FREE above £40
Royal Mail Special Guaranteed Next Working Day and Royal Mail Saturday Delivery
£4.99 for all orders below £50
£2.49 for orders below £69.99
Only £1.49 for orders £70 or above!
Due to the recent issues with RM48 parcels, ie time taken to deliver, we have stopped offering this service. We would prefer for you to receive your delivery quickly as opposed to wait for RM48 parcels which can take up to 7 working days. We have also changed the free delivery to a RM24 service which can take anything between 1-3 days. 95% are delivered next day but this is not a guaranteed service.
At present we have had to stop some shipments to certain countries as customs were returning these. Please note that any customs charges or issues are the responsibility of the buyer. We do not cover or pay these charges. We currently ship to the following countries as well:
- Czech Republic
Unwanted items can be returned to us within 14 calendar days from the date you received it.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging (no plastic or seals broken).
You must notify us within 14 days of purchase that you want to return an item.
Please Note: Due to health and hygiene reasons we cannot accept returns of e-liquids or drip tips on the grounds of health & safety as well as for hygiene reasons.
There is a 10% restocking fee of the value of the items and the return postage is your responsibility.
Goods – Hardware
All mods/kits come with a 30 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
Please note that we will not accept any returns where the customer has charged a mod, that uses external batteries, via the USB port- these mods are not designed for this. All manufacturers advise that all external batteries are to be charged via an external charger as this is safer and preserves the longevity of the battery life.
If your mod/kits becomes faulty within 30 days of purchase, then please contact us via email to email@example.com. Please provide us with:
- Your name
- Order Number
- Details of the problem with a clear video outlining the issue
- A shot of the barcode on the box and authentication code for those with scratch codes
We may telephone you to do some trouble shooting or request a short video clearly showing the issue. If we cannot help you remotely, we will authorise your item for a return. You must return it in its original packaging, for a full inspection and testing of the product. Please use a signed for service as we are not responsible for items lost in the post. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement, store credit or a refund- this will be for the price paid for the products. The return postage is covered by us sending out e liquids equivalent to cost of 2nd class signed post which is currently £4. Any sale or clearance items are only valid for store credit or an exchange. Please note that this is at our discretion and our decision is final. We will not refund the postage charge that applied to send out the product/s as we have already paid this.
Tanks & Coil Returns
Coils are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48 hrs of delivery. Please note you should soak a new coil for at least 15 mins before vaping. We do not accept returns on any atomisers/rda’s/rta’s/rdta’s that have been opened due to health & safety as well as for hygiene unless there is a genuine fault with the item.
Disposable Vape Pods
All puff counts are a guide from the manufacturer and there is no way to validate this. Any claim for lack of puffs will not be covered. For disposable vape pods we do not accept returns. We will accept dead on arrival returns if reported with 48 hrs of delivery. If this is the case please follow the above guidelines.
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery.
We will be unable to consider your claim outside the 48 hour timescale.