We aim to dispatch same-day orders placed by 3:30 p.m. Monday through Friday. During busy periods, there may be delays, but all orders will be dispatched within 48 hours (Monday through Friday).
All deliveries are currently via Royal Mail Tracked or DPD Services. Available options include:
ROYAL MAIL UPDATE 2025
Orders containing two or more batteries, including disposables that feature built-in batteries, will be shipped via DPD instead of Royal Mail due to Royal Mail’s restrictions on battery shipments.
Once dispatched, Royal Mail or DPD is responsible for the parcel. In the event of a parcel being lost in transit, we will assist you in raising a complaint and obtaining reimbursement through Royal Mail or DPD. The final decision rests with Royal Mail/DPD, and their terms bind us. You waive the right to chargeback through your payment method if your item is lost in transit, and any reimbursements must be recovered via Royal Mail or DPD, not Legion of Vapers.
Royal Mail
10 working days from date of intended delivery a claim can be raised and not before. Claim authorisations via Royal Mail can take up to 30 days but are usually completed quicker.
DPD
10 working days from the date the claim is raised
DPD provides £40 cover for a lost parcel, while RM24 Tracked offers £100 cover. We recommend using Royal Mail Special Guaranteed Next Day for higher-value items, which covers up to £750. Refunds will only be issued up to the limits of each delivery option.
Additional Information
All Royal Mail parcels are sent fully tracked. If tracking shows delivery, we can’t dispute this with Royal Mail. A delivered status will be accepted as delivered, and no refunds or replacements will be authorised.
We do not dispatch on bank holidays or weekends. Orders placed during these times will be dispatched the next working day. Neither Royal Mail nor DPD deliver on bank holidays, so please do not expect your parcel to arrive on these days.
Royal Mail 24 Tracked (Mon-Sat)
Royal Mail Special Guaranteed Next Day (Mon-Sat)
DPP (Mon-Fri)
European Shipping
Unwanted items can be returned within 30 calendar days of receipt. To be eligible, items must be unused, in original packaging, sealed, and you must notify us within 30 days.
For health and hygiene reasons, we cannot accept returns of e-liquids or drip tips.
Return postage for unwanted goods is your responsibility. We recommend using a signed-for service. Currently, 2nd Class Signed costs approximately £4. LOV is not liable for missing return packages, so please use a signed-for service.
Hardware
All pod kits/mods/kits have a 90-day guarantee. This does not cover faults from incorrect assembly, neglect, misuse, or wear and tear. We reserve the right to refuse refunds or claims for damaged products. After 90 days, we will assist with warranty claims directly with the manufacturer.
Mods with external batteries must not be charged via the USB port. Manufacturers advise using external chargers for safety and battery longevity.
If your mod/kit is faulty within 90 days of purchase, contact us at support@legionofvapers.com with:
We may call you for troubleshooting or request a video. If we cannot help remotely, we will authorise a return for inspection. Do not discard packaging with authentication numbers and barcodes; we need these for claims. Without the authentication number and barcode, we are unable to initiate a warranty claim. Use a signed-for service, as we are not responsible for items lost in the post.
If the product is defective, we will offer a replacement, store credit, or a refund for the price paid. We cover return postage by crediting your account up to a maximum of £4. Sale or clearance items are valid only for store credit or exchange.
Tanks and Coils
Tanks can be returned for manufacturing faults. Follow the steps above to report faults. We do not offer refunds if you dislike a tank.
Coils are consumables and have a limited lifespan. We accept dead-on-arrival returns if reported within 48 hours of delivery. Always soak new coils for at least 15 minutes before use.
We do not accept returns on opened atomisers/RDA’S/RTA’S/RDTA’S unless there is a manufacturing fault.
Puff counts are manufacturer guidelines and cannot be validated. We do not accept returns for these claims. Dead on arrival returns must be reported within 48 hours. Successful claims will result in a credit to your account, not a replacement shipment.
No warranty is provided on 600 puff disposables or clearance disposables, as these are perishable items.
Report damaged products within 48 hours of delivery. Claims outside this timeframe will not be considered.
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Legion Of Vapers is an online vape shop in the UK specialising in all aspects of vaping and e-cigarette products. We are dedicated to offering the best prices and exceptional customer service. Explore our extensive range of vape kits, e-liquids, and more, and experience unparalleled support from our expert team.
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