We aim to dispatch all orders placed before 3:30 p.m., Monday to Friday, on the same day. During busy periods, dispatch times may be slightly extended, but all orders will be sent within 48 hours (Monday–Friday).
Orders are shipped via Royal Mail Tracked or DPD services. Available delivery options include:
Royal Mail 24 – Estimated delivery in 1–3 days (Mon–Sat). Please note: this is not a guaranteed next-day service.
Royal Mail Special Delivery Guaranteed – Next-day delivery (Mon–Sat).
DPD Next Working Day – Typically delivered the next working day (98% success rate, Mon–Fri).
DPD Two-Day Service – Delivered within two working days.
| Date | Day | Status | Dispatch |
|---|---|---|---|
| 23/12/2025 | Tuesday | Open | Normal Dispatch (until 3:30 p.m.) |
| 24/12/2025 | Wednesday | Closed (Christmas Eve) | No Dispatch |
| 25/12/2025 | Thursday | Closed (Christmas Day) | No Dispatch |
| 26/12/2025 | Friday | Closed (Boxing Day) | No Dispatch |
| 27/12/2025 | Saturday | Closed | No Dispatch |
| 28/12/2025 | Sunday | Closed | No Dispatch |
| 29/12/2025 | Monday | Open | Normal Dispatch |
| 30/12/2025 | Tuesday | Open | Normal Dispatch |
| 31/12/2025 | Wednesday | Closed (New Year’s Eve) | No Dispatch |
| 01/01/2026 | Thursday | Closed (New Year’s Day) | No Dispatch |
| 02/01/2026 | Friday | Open | Normal Dispatch |
Due to updated Royal Mail regulations, any order containing two or more batteries—including disposable vapes with built-in batteries—must be shipped via DPD instead of Royal Mail. This ensures safe and compliant handling of battery-powered products.
Once your order has been dispatched, it will be handled by Royal Mail or DPD. If your parcel is delayed or does not arrive, our team will support you throughout the investigation process.
If a parcel is suspected of being lost, we may ask you to complete a short confirmation form to help the courier conduct their checks. Courier investigations typically take several working days.
In accordance with UK consumer law:
If the courier confirms the parcel is lost, we will provide a refund or replacement.
If the courier recovers or delivers the parcel later, we will update you immediately.
We kindly ask customers to cooperate with courier investigations, as this helps resolve the issue as quickly as possible.
Royal Mail
10 working days from date of intended delivery a claim can be raised and not before. Claim authorisations via Royal Mail can take up to 30 days but are usually completed quicker.
DPD
10 working days from the date the claim is raised
DPD provides £40 cover for a lost parcel, while RM24 Tracked offers £100 cover. We recommend using Royal Mail Special Guaranteed Next Day for higher-value items, which covers up to £750. Refunds will only be issued up to the limits of each delivery option.
Additional Information
We do not dispatch on bank holidays or weekends. Orders placed during these times will be dispatched the next working day. Neither Royal Mail nor DPD deliver on bank holidays, so please do not expect your parcel to arrive on these days.
Royal Mail 24 Tracked (Mon-Sat)
Royal Mail Special Guaranteed Next Day (Mon-Sat)
DPP (Mon-Fri)
European Shipping
Unwanted items can be returned within 30 calendar days of receipt. To be eligible, items must be unused, in original packaging, sealed, and you must notify us within 30 days.
For health and hygiene reasons, we cannot accept returns of e-liquids or drip tips.
Return postage for unwanted goods is your responsibility. We recommend using a signed-for service. Currently, 2nd Class Signed costs approximately £4. LOV is not liable for missing return packages, so please use a signed-for service.
Hardware
All pod kits/mods/kits have a 90-day guarantee. This does not cover faults from incorrect assembly, neglect, misuse, or wear and tear. We reserve the right to refuse refunds or claims for damaged products. After 90 days, we will assist with warranty claims directly with the manufacturer.
Mods with external batteries must not be charged via the USB port. Manufacturers advise using external chargers for safety and battery longevity.
Mods and Kits
If your mod/kit is faulty within 90 days of purchase, contact us at [email protected] with:
We may call you for troubleshooting or request a video. If we cannot help remotely, we will authorise a return for inspection. Do not discard packaging with authentication numbers and barcodes; we need these for claims. We are unable to initiate a warranty claim without the authentication number and barcode. Use a signed-for service, as we are not responsible for items lost in the post.
If the product is defective, we will offer a replacement, store credit, or a refund for the price paid. We cover return postage by crediting your account up to a maximum of £4.
Tanks and Coils
Tanks can be returned for manufacturing faults. Follow the steps above to report faults. We do not offer refunds if you dislike a tank.
Coils are consumables and have a limited lifespan. We accept dead-on-arrival returns if reported within 48 hours of delivery. Always soak new coils for at least 15 minutes before use.
We do not accept returns on opened atomisers/RDA’S/RTA’S/RDTA’S unless there is a manufacturing fault.
Puff counts are manufacturer guidelines and cannot be validated. We do not accept returns for these claims. Dead-on-arrival returns must be reported within 48 hours. Successful claims will result in a credit to your account, not a replacement shipment.
Report damaged products within 48 hours of delivery. Claims outside this timeframe will not be considered.
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