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Delivery & Returns Policy

Delivery Policy

We aim to dispatch same-day orders placed by 3:30pm from Monday to Friday. During busy periods, there may be delays, but all orders will be dispatched within 48 hours (Monday-Friday).

All deliveries are currently via Royal Mail Tracked or DPD Services. Available options include:

  • RM 24 – delivered in 1-3 days (Mon-Sat) NOT A GUARANTEED NEXT DAY SERVICE
  • Royal Mail Special Guaranteed Next Day – delivered next day (Mon-Sat)
  • DPD – delivered next working day 98% (Mon-Fri)

ROYAL MAIL & DPD UPDATE 2024 Royal Mail is experiencing slight delays due to recent bank holidays. We ask for your patience while your order is safely delivered.

Once dispatched, the responsibility for the parcel lies with Royal Mail or DPD. In the event of a parcel being lost in transit, we will assist you in raising a complaint and obtaining reimbursement through Royal Mail or DPD. The final decision rests with Royal Mail/DPD, and we are bound by their terms. You waive the right to chargeback through your payment method if your item is lost in transit, and any reimbursements must be recovered via Royal Mail or DPD, not Legion of Vapers.

Dispute Timescales with Couriers

Royal Mail

10 working days from date of intended delivery a claim can be raised and not before. Claim authorisations via Royal Mail can take up to 30 days but are usually completed quicker.

DPD

10 working days from date claim raised

DPD provides £20 cover for a lost parcel, while RM24 Tracked offers £100 cover. For higher-value items, we recommend using Royal Mail Special Guaranteed Next Day, which covers up to £750. Refunds will only be issued up to the limits of each delivery option.

All Royal Mail parcels are sent fully tracked. If tracking shows delivery, we can’t dispute this with Royal Mail. A delivered status will be accepted as delivered, and no refunds or replacements will be authorised.

We do not dispatch on bank holidays or weekends. Orders placed during these times will be dispatched the next working day. Neither Royal Mail nor DPD deliver on bank holidays, so please do not expect your parcel to arrive on these days.

Postal Charges

  • Royal Mail 24 Tracked (Mon-Sat)
    • £3.99 for orders below £40
    • FREE for orders above £40
  • Royal Mail Special Guaranteed Next Day (Mon-Sat)
    • £8.99
  • DPD (Mon-Fri)
    • £4.99 for orders below £50
    • £2.49 for orders below £69.99
    • £1.99 for orders £70 or above
    • £12.99 for DPD Saturday Shipping

European Shipping Due to customs issues, we have stopped shipping to Europe.

Returns Policy

Unwanted Items

Unwanted items can be returned within 14 calendar days of receipt. To be eligible, items must be unused, in original packaging, sealed and you must notify us within 14 days.

For health and hygiene reasons, we cannot accept returns of e-liquids, disposables or drip tips.

Return postage for unwanted goods is your responsibility. We recommend using a signed-for service. Currently, 2nd Class Signed costs approximately £4. LOV is not liable for missing return packages, so please use a signed-for service.

Hardware

All pod kits/mods/kits have a 30-day guarantee. This does not cover faults from incorrect assembly, neglect, misuse, or wear and tear. We reserve the right to refuse refunds or claims for damaged products. After 30 days, we will assist with warranty claims directly with the manufacturer.

Mods with external batteries must not be charged via USB port. Manufacturers advise using external chargers for safety and battery longevity.

If your mod/kit is faulty within 30 days of purchase, contact us at support@legionofvapers.com with:

  • Your Name
  • Order Number
  • Details of the problem with a clear video
  • A shot of the barcode and authentication code

We may call you for troubleshooting or request a video. If we cannot help remotely, we will authorise a return for inspection. Do not discard packaging with authentication numbers and barcodes, as we need these for claims. Without the authentication number and barcode we are unable to initiate a warranty claim. Use a signed-for service as we are not responsible for items lost in post.

If the product is defective, we will offer a replacement, store credit, or a refund for the price paid. We cover return postage by crediting your account up to a maximum of £4. Sale or clearance items are valid only for store credit or exchange.

Tanks & Coils

Tanks can be returned for manufacturing faults. Follow the steps above to report faults. We do not offer refunds if you simply dislike a tank.

Coils are consumable and have a limited lifespan. We accept dead on arrival returns if reported within 48 hours of delivery. Always soak new coils for at least 15 minutes before use.

We do not accept returns on opened atomisers/rda’s/rta’s/rdta’s unless there is a manufacturing fault.

Disposable Vape Pods

Puff counts are manufacturer guidelines and cannot be validated. We do not accept returns for these claims. Dead on arrival returns must be reported within 48 hours. Successful claims will result in a credit to your account, not a replacement shipment.

Damaged Products

Report damaged products within 48 hours of delivery. Claims outside this timeframe will not be considered.

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