At Legion of Vapers, we aim to dispatch all orders placed before 3:30 pm Monday to Friday on the same working day.
Orders placed after 3:30 pm, at weekends, or on public holidays will be processed on the next working day.
During particularly busy periods, including major sales events, product launches, and seasonal holidays, dispatch times may occasionally be extended. However, we aim to dispatch all orders within 48 working hours.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
We ship orders via Royal Mail Tracked and DPD courier services to provide reliable, fully tracked delivery throughout the UK.
We offer DPD Saturday Delivery for customers who need their order before the weekend.
Please note that orders placed after the applicable cut-off time may be dispatched on the next working day and therefore may not qualify for Saturday delivery.
Availability may vary for certain remote or non-mainland UK postcodes.
We offer free UK delivery on qualifying orders over £40.
Available delivery services may vary depending on the products ordered, delivery location, and courier restrictions.
Due to updated courier regulations regarding lithium batteries, orders containing multiple batteries may require shipment via DPD.
This includes:
Where necessary, your selected delivery method may be upgraded to DPD to ensure compliance with current transport regulations and safe delivery.
Once your order has been dispatched, you will receive an email containing your tracking information.
You can track your parcel directly through the courier’s website to receive delivery updates, estimated arrival times, and delivery notifications.
If you have not received your dispatch confirmation, please check your junk or spam folder before contacting our support team.
If your parcel has not arrived within the expected delivery timeframe, please contact our customer service team, and we will assist you.
Occasionally, couriers may experience delays due to adverse weather, high parcel volumes, or operational issues.
If a parcel is believed to be lost, we may ask you to complete a short confirmation form to assist the courier’s investigation.
Courier investigations typically take 10 working days to complete.
In accordance with UK consumer legislation:
Our customer service team will support you throughout the entire process.
Royal Mail requires 10 working days to pass from the estimated delivery date before a parcel can officially be considered lost and a claim can be submitted. Claims cannot be raised before this period.
Once submitted, Royal Mail investigations and claim authorisations can take up to 30 days, although many cases are resolved much sooner.
DPD investigations can only begin once a parcel has been confirmed as missing. Investigations typically take up to 10 working days from the date the claim is raised.
Customers may occasionally be asked to provide additional information or complete a short declaration to assist the courier’s investigation.
The following compensation limits apply to the courier services we offer:
| Delivery Service | Compensation Cover |
|---|---|
| DPD Next Working Day | Up to £40 |
| DPD Two Day Service | Up to £40 |
| DPD Saturday Delivery | Up to £40 |
| Royal Mail Tracked 24 | Up to £100 |
| Royal Mail Special Delivery Guaranteed | Up to £750 |
For higher-value orders, we recommend selecting Royal Mail Special Delivery Guaranteed, which provides the highest level of compensation cover.
Additional Information
We do not dispatch orders on weekends or UK bank holidays. Orders placed during these periods will be processed on the next working day.
Please note that Royal Mail and DPD do not normally deliver on bank holidays, and delivery times may be extended during these periods.
Our customer support team will keep you updated throughout any courier investigation and will work with you to resolve any delivery issues as quickly as possible.
Royal Mail 24 Tracked (Mon-Sat)
Royal Mail Special Guaranteed Next Day (Mon-Sat)
DPP (Mon-Fri)
European Shipping
If you change your mind, unwanted items may be returned within 30 calendar days of receiving your order.
To qualify for a return, items must:
For health, safety, and hygiene reasons, we cannot accept returns of:
Return postage costs for unwanted items are the responsibility of the customer.
We strongly recommend using a tracked or signed-for postal service when returning goods, as we cannot accept responsibility for parcels that are lost or damaged during transit back to us.
Royal Mail Tracked or Signed For services typically cost around £4, although prices may vary depending on the size and value of the parcel.
Once your return has been received and inspected, any eligible refund will be processed to your original payment method.
Hardware
All vape kits, pod kits, box mods and regulated devices supplied by Legion of Vapers include a 90-day warranty against manufacturing defects.
This warranty covers faults resulting from manufacturing or component failure during normal use.
The warranty does not cover:
Products returned under warranty may be tested and inspected before a replacement, repair or refund is authorised.
After the initial 90-day warranty period has expired, we will gladly assist customers with any applicable manufacturer warranty claims where available.
For devices that use removable 18650, 20700, or 21700 batteries, manufacturers generally recommend charging them with a dedicated external battery charger.
While some devices include USB charging, charging via the USB port may shorten battery lifespan and, in some cases, void the manufacturer’s warranty.
Using a quality external charger helps maximise battery performance, improve longevity and promote safe battery handling.
Mods and Kits
If your vape kit, pod kit or mod develops a fault within the 90-day warranty period, please contact our support team at [email protected].
To help us assess the issue as quickly as possible, please provide:
In many cases, faults can be resolved through basic troubleshooting, and our team may contact you to provide assistance or request additional information.
If the issue cannot be resolved remotely, we will authorise the item’s return for inspection.
Please retain all original packaging, barcodes and authentication labels where possible, as many manufacturers require these details when processing warranty claims. In some cases, we may be unable to process a warranty claim without the product authentication information.
When returning an item, we strongly recommend using a tracked or signed-for postal service, as we cannot accept responsibility for items lost in transit to us.
Once the returned product has been inspected and confirmed as faulty, we will offer one of the following remedies:
For confirmed warranty faults, we will credit your Legion of Vapers account with up to £ 4 towards return postage costs.
Tanks and Coils
Vape tanks may be returned if they develop a manufacturing fault. If you believe your tank is faulty, please contact our support team and provide details of the issue, along with photographs or a video where possible.
Please note that we cannot accept returns simply because you dislike the appearance, airflow, performance or vaping experience of a tank.
Replacement coils are consumable products and naturally have a limited lifespan depending on usage, wattage, e-liquid type and vaping habits.
We accept claims for coils that are dead on arrival (DOA), provided the fault is reported within 48 hours of delivery.
To help maximise coil lifespan, we recommend:
Coils that fail due to normal use, burnt cotton, incorrect wattage, unsuitable e-liquids or general wear are not covered under warranty.
For health and hygiene reasons, opened RDA, RTA, RDTA and rebuildable atomisers cannot be returned unless a manufacturing fault is present.
If you believe your rebuildable atomiser has a manufacturing defect, please contact our support team with photographs or videos showing the issue so that we can assist further.
Prefilled Pod Kits and Prefilled Pods
Prefilled pod kits and replacement prefilled pods contain consumable components including batteries, coils and e-liquid. Puff counts quoted on product packaging and product pages are manufacturer estimates based on laboratory testing and individual usage may vary significantly.
Factors such as puff duration, vaping frequency, ambient temperature and user behaviour can all affect the number of puffs achieved.
As puff counts are manufacturer guidelines and cannot be independently verified, we cannot accept returns or warranty claims based solely on the number of puffs obtained.
If a prefilled pod kit, device or prefilled pod is found to be dead on arrival or develops a fault immediately upon first use, this must be reported within 48 hours of delivery.
To help us investigate the issue, we may request:
Your order number.
Photographs of the product and packaging.
A video demonstrating the fault.
Batch codes or authentication numbers where applicable.
Successful dead-on-arrival claims will normally be resolved by issuing store credit to your Legion of Vapers account rather than sending a replacement product.
Claims reported outside the 48-hour reporting period may not be eligible for compensation.
If your order arrives damaged or you receive an incorrect item, please contact our support team within 48 hours of delivery.
To help us investigate the issue quickly, please provide:
In some cases, we may also request a short video or ask that the packaging be retained while we investigate the claim with the courier.
Claims for damaged or incorrect items reported outside the 48-hour reporting period may not be accepted, as courier companies impose strict reporting deadlines for transit damage claims.
Once the issue has been reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or a refund, where applicable.
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