At Legion of Vapers, we aim to dispatch all orders placed before 3:30 pm Monday to Friday on the same working day.
Orders placed after 3:30 pm, at weekends, or on public holidays will be processed on the next working day.
During particularly busy periods, including major sales events, product launches, and seasonal holidays, dispatch times may occasionally be extended. However, we aim to dispatch all orders within 48 working hours.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please use the information below to learn about our delivery and return options. However if you have an issue with your order, a question or need advice, please contact us, we aim to respond within 24 hours:
Email: [email protected]
- Estimated delivery within 1–3 working days.
- Deliveries Monday to Saturday.
- Fully tracked service.
- Please note that Royal Mail 24 is not a guaranteed next-day service.
- £3.99 for orders below £40
- FREE for orders above £40
- Guaranteed next working day delivery.
- Delivery available Monday to Saturday.
- Signature required upon delivery.
- Recommended for urgent orders.
- £8.99
- Typically delivered the next working day.
- Deliveries Monday to Friday.
- Full tracking and delivery notifications.
- High first-time delivery success rate.
- £3.99 for orders below £40
- FREE for orders above £40
- Delivery within two working days.
- Fully tracked from dispatch to delivery.
- Suitable for larger or battery-containing orders
- £9.99 for DPD 2 Day Shipping (Outside Mainland UK)
We offer DPD Saturday Delivery for customers who need their order before the weekend.
- Available on orders placed before 2:00 pm Monday to Friday.
- Delivered on the next available Saturday.
- Fully tracked with delivery notifications.
- Signature or photo confirmation
- £12.99 for DPD Saturday Shipping
We offer free UK delivery on qualifying orders over £40. Available delivery services may vary depending on the products ordered, delivery location, and courier restrictions.
Due to updated courier regulations regarding lithium batteries, orders containing multiple batteries may require shipment via DPD.
This includes:
- External rechargeable batteries.
- Orders containing two or more batteries.
- Certain vape devices contain built-in batteries.
Where necessary, your selected delivery method may be upgraded to DPD to ensure compliance with current transport regulations and safe delivery.
Once your order has been dispatched, you will receive an email containing your tracking information.
You can track your parcel directly through the courier's website to receive delivery updates, estimated arrival times, and delivery notifications.
If you have not received your dispatch confirmation, please check your junk or spam folder before contacting our support team.
If your parcel has not arrived within the expected delivery timeframe, please contact our customer service team, and we will assist you.
Occasionally, couriers may experience delays due to adverse weather, high parcel volumes, or operational issues.
If a parcel is believed to be lost, we may ask you to complete a short confirmation form to assist the courier's investigation.
Courier investigations typically take 10 working days to complete.
In accordance with UK consumer legislation:
- If a parcel is confirmed as lost by the courier, we will provide either a replacement or a full refund.
- If the parcel is located and delivered during the investigation, we will update you immediately.
- We kindly ask customers to cooperate with any courier enquiries to help resolve issues as quickly as possible.
Our customer service team will support you throughout the entire process.
We do not dispatch orders on weekends or UK bank holidays. Orders placed during these periods will be processed on the next working day.
Please note that Royal Mail and DPD do not normally deliver on bank holidays, and delivery times may be extended during these periods.
Our customer support team will keep you updated throughout any courier investigation and will work with you to resolve any delivery issues as quickly as possible.
Royal Mail Claims
Royal Mail requires 10 working days to pass from the estimated delivery date before a parcel can officially be considered lost and a claim can be submitted. Claims cannot be raised before this period.
Once submitted, Royal Mail investigations and claim authorisations can take up to 30 days, although many cases are resolved much sooner.
DPD Claims
DPD investigations can only begin once a parcel has been confirmed as missing. Investigations typically take up to 10 working days from the date the claim is raised.
Customers may occasionally be asked to provide additional information or complete a short declaration to assist the courier's investigation.
The following compensation limits apply to the courier services we offer:
| Delivery Service | Compensation Cover |
|---|---|
| DPD Next Working Day | Up to £40 |
| DPD Two Day Service | Up to £40 |
| DPD Saturday Delivery | Up to £40 |
| Royal Mail Tracked 24 | Up to £100 |
| Royal Mail Special Delivery Guaranteed | Up to £750 |
For higher-value orders, we recommend selecting Royal Mail Special Delivery Guaranteed, which provides the highest level of compensation cover.
Changed your mind, received the wrong item or found a fault? Contact us, and we will explain exactly what happens next.
Email [email protected] with your order number and a brief description of the issue.
30-day returns for eligible unwanted items
Helpful troubleshooting from experienced support staff
Reasonable return postage covered for faulty, damaged or incorrect goods
Clear updates throughout your claim
This policy is in addition to your statutory rights and does not limit them.
Email us with your order number and details of the return or problem.
For a fault, we may request photographs, a short video, the barcode or an authentication code. This can help us resolve the issue without an unnecessary return.
We will provide return instructions or explain the available resolution. Some faulty products must be inspected and tested as part of the standard warranty process. This does not mean we doubt your account.
If you change your mind, tell us within 30 calendar days of receiving your order. After contacting us, please return the item within 14 days.
The product must be unused, in resalable condition, and complete with its original packaging, instructions, and accessories. Products sealed for health or hygiene reasons must remain sealed.
We cannot accept change-of-mind returns for opened or used e-liquids, nicotine shots, prefilled products, coils, pods, drip tips or mouthpieces. Tanks and rebuildable atomisers cannot be returned once filled or used. This does not affect your rights if a product is faulty, damaged, incorrect or not as described.
The customer is responsible for return postage for unwanted items. Please use a tracked service and keep your proof of postage.
Goods must be of satisfactory quality, fit for purpose and as described. If something is wrong, contact us as soon as possible, and we will help.
Within 30 days of delivery: You will normally be entitled to reject a faulty product for a refund. You may choose a repair or replacement instead.
After 30 days: You will normally be entitled to a repair or replacement first. If this is unsuccessful, unavailable or causes significant inconvenience, you may be entitled to a refund or price reduction.
After six months: You may still have rights, although you may be asked to show that the problem resulted from an inherent fault rather than damage, misuse or normal wear.
We cover the reasonable standard return cost for faulty, damaged, incorrect or misdescribed goods up to £4. Please agree the return method with us before posting. If we ask you to arrange postage, retain the receipt so we can reimburse the agreed cost.
Our 90-day commercial warranty covers manufacturing or component faults. It does not cover accidental damage, misuse, unauthorised modification, liquid ingress, incompatible accessories, incorrect battery use or normal wear and tear.
The 90-day warranty is additional to your statutory rights and does not replace or shorten them.
Manufacturing faults may be covered. Coils and pods are consumable products, so their lifespan varies with the e-liquid, power setting, priming and use. Normal deterioration and burnt cotton caused by use are not manufacturing faults.
If a new coil or pod is dead on arrival, leaks abnormally or fails when first fitted, contact us as soon as reasonably possible. Reporting it within 48 hours of first use helps us investigate quickly, but does not restrict your statutory rights.
Puff counts are manufacturer estimates and vary with individual use. Receiving fewer puffs than the stated maximum does not by itself mean that a product is faulty.
We will assess genuine faults, including products that arrive empty, leak abnormally, fail immediately or do not activate. Please retain the product and packaging and contact us promptly.
Stop using any battery or charger that is damaged, overheating, leaking or appears unsafe. Contact us before returning lithium batteries because specific postal requirements may apply. Normal reduction in battery runtime over time is wear and tear; manufacturing faults remain covered by your statutory rights.
Contact us promptly if anything is missing, incorrect or damaged on arrival. Reporting visible damage within 48 hours helps us raise the matter with the courier, but does not restrict your statutory rights.
Please retain the item and packaging. We may request photographs of the product, outer parcel, shipping label and damage before arranging the appropriate resolution.
Approved refunds will be returned to the original payment method unless you agree to another option.
For eligible change-of-mind returns, we will process refunds within 14 days of receiving the goods back or, where applicable, evidence that they have been sent.
If you cancel your entire order within the legal cancellation period, we will also refund the cost of our standard delivery option. Additional charges for an enhanced delivery service are not refundable. We do not normally refund original delivery charges when only part of an order is returned.
Yes. Contact [email protected] first so we can confirm the correct address, return method and any postal requirements.
A short video can help us identify a fault and resolve it faster. We will only request reasonable, relevant evidence.
Please keep it where possible because it may contain serial numbers or authentication details.
Where appropriate, we may offer store credit as an option. It will not replace a refund or another remedy to which you are legally entitled.
Email [email protected] with your order number. Our team will listen, explain the process clearly and work with you towards a fair resolution.
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