Delivery & Returns Policy
We AIM to dispatch same day orders up till 3pm on the day of order. There may be times when we are extremely busy this may shift but please be assured that all orders will be dispatched within 48 hours (Monday-Friday).
All packages are currently shipped via Royal Mail Tracked or DPD Services. The options available are as follows:
- RM 24 – delivered in 1-3 days (Mon-Sat)
- Royal Mail Special Guaranteed Next Day – delivered next day (Mon-Sat)
- DPD – delivered next working day 98% (Mon-Fri)
ROYAL MAIL & DPD UPDATE DEC 2023
Firstly, we wish all of our LOV family a Merry Christmas and Happy New Year! Thank you for the love, care and support you have shown us for 2023! Without you there is no LOV!
As always, this time of year brings delays with shipments. Please may we ask that you order in enough time to allow for delays.
Opening Hours for LOV including support services for the festive period 2023
Sat 23/12 to Tue 02/01 Closed
Royal Mail last day for Special Next Day Delivery is Thursday 21st December.
Our last day to ship prior to Christmas will be 22/12 by 3pm. Please ensure you have placed your orders prior to this as the next dispatch date from us will be 03/01/24.
Royal Mail are reporting slight delays with the recent bank holidays. This is usually the case with RM around bank holidays so please may we ask if you can be patient whilst your order is delivered safely.
Once the parcel has been shipped we have fulfilled our part of the process and now it is the responsibility of Royal Mail or DPD. If, in unfortunate circumstances, a parcel is lost in transit we will support you in raising a complaint and being reimbursed for the loss of goods via Royal Mail or DPD.
Please note that the final decision lies with Royal Mail/DPD and we are bound by their terms. You waive the right to chargeback via your chosen payment option if your item is lost in transit and these monies are to be recovered via Royal Mail or DPD and not Legion of Vaperz.
DPD only provide a £20 cover for a lost parcel and RM24 Tracked is a £100 cover for a lost parcel. If your goods are more than this we advise to use Royal Mail Special Guaranteed Next Day as this covers the package for up to £750.00. Please note we can only claim the limits on each delivery option we cannot pay out more than we are reimbursed.
All parcels via Royal Mail are sent fully tracked. If tracking is showing delivered we cannot raise a dispute with Royal Mail that this has not. Please note a delivered status will be accepted as delivered and no refunds or replacements can be authorised.
We do not dispatch on bank holidays or Saturday and Sunday. Any orders made on these days will be dispatched the very next working day. Please note that nor Royal Mail or DPD deliver on Bank Holidays so please do not expect your parcel to turn up.
Royal Mail 24 Tracked
£3.99 for all orders below £40
FREE above £40
Royal Mail Special Guaranteed Next Day (Mon-Sat)
£4.99 for all orders below £50
£2.49 for orders below £69.99
Only £1.99 for orders £70 or above!
£12.99/£11.99 for DPD Saturday Shipping
UPS for European Shipping
All European Orders over £80 will be shipped by UPS.
Due to the recent issues with RM48 parcels, ie time taken to deliver, we have stopped offering this service. We would prefer for you to receive your delivery quickly as opposed to wait for RM48 parcels which can take up to 7 working days. We have also changed the free delivery to a RM24 service which can take anything between 1-3 days. 95% are delivered next day but this is not a guaranteed service.
We are now shipping to Europe via Royal Mail International Tracked. Please be aware of your local laws as we are not responsible for packages being sent back to us. If packages are sent back any refunds will be for the items only and not the shipping charges. Refunds can only take place once we have the items back in our warehouse. Please note that any customs charges or issues are the responsibility of the buyer. We do not cover or pay these charges.
We have now begun to use UPS for European Deliveries as well. If the order is over £80.00 we will ship this via UPS as it is quicker and requires less red tape to get your parcel across the waters.
Unwanted items can be returned to us within 14 calendar days from the date you received it.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging (no plastic or seals broken).
You must notify us within 14 days of purchase that you want to return an item.
Please Note: Due to health and hygiene reasons we cannot accept returns of e-liquids or drip tips on the grounds of health & safety as well as for hygiene reasons.
The return postage for unwanted goods is your responsibility. We recommend to use a signed for service to ensure it is received. Currently we are asking vapers to return items via 2nd Class Signed which has an approximate cost of £4. LOV cannot be held liable if your return package goes missing so for peace of mind please use a signed for service.
Goods – Hardware
All mods/kits come with a 30 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim. If your item is over the 30 days we will support you with an out of store warranty claim directly with the manufacturer. If this is the case please do get in touch so that we can help you.
Please note that we will not accept any returns where the customer has charged a mod, that uses external batteries, via the USB port- these mods are not designed for this. All manufacturers advise that all external batteries are to be charged via an external charger as this is safer and preserves the longevity of the battery life.
If your mod/kits becomes faulty within 30 days of purchase, then please contact us via email to firstname.lastname@example.org. Please provide us with:
- Your name
- Order Number
- Details of the problem with a clear video outlining the issue
- A shot of the barcode on the box and authentication code for those with scratch codes
We may telephone you to do some trouble shooting or request a short video clearly showing the issue. If we cannot help you remotely, we will authorise your item for a return. You must return it in its original packaging, for a full inspection and testing of the product. Do not throw away your box where the authentication number and bar codes are as we require these to claim from the manufacturer. Without these we cannot process a return/replacement or refund. Please use a signed for service as we are not responsible for items lost in the post.
Once tested, if the product is deemed to be defective, we will contact you either regarding replacement, store credit or a refund- this will be for the price paid for the products. The return postage is covered by us via sending out e-liquids equivalent to cost of 2nd class signed post which is currently £4. Any sale or clearance items are only valid for store credit or an exchange. Please note that this is at our discretion and our decision is final. We will not refund the postage charge that applied to send out the product/s as we have already paid this.
Tanks & Coil Returns
Tanks are valid for a return if there is a manufacturing fault with them. If you believe this is the case please follow the steps above and a member of the team will be in touch to assist you. We do not provide a try before you buy service so if you find you don’t like a tank, for whatever reason, we are unable to provide a refund for this.
Coils are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48 hrs of delivery. Please note you should soak a new coil for at least 15 mins before vaping. We do not accept returns on any atomisers/rda’s/rta’s/rdta’s that have been opened due to health & safety as well as for hygiene unless there is a genuine fault with the item.
Disposable Vape Pods
All puff counts are a guide from the manufacturer and there is no way to validate this. Any claim for lack of puffs or taste will not be covered. For disposable vape pods we do not accept returns. We will accept dead on arrival returns if reported within 48 hrs of delivery. If this is the case please follow the above guidelines. Please note that a credit will be added to your account if your claim is successful we do not ship out replacement/s on their own due to the small margins available on these types of products.
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery.
We will be unable to consider your claim outside the 48 hour timescale.