All packages are currently shipped via DPD. The options available are as follows:
DPD Express Delivery– delivered within 1-2 working days (Mon-Fri).
DPD Saturday Delivery– delivered on a Saturday if ordered before 3pm.
Cut off time for same day dispatch is 3pm.
PLEASE NOTE AT THE CURRENT MOMENT WITH THE COVID-19 SITUATION THERE MAYBE A DELAY IN GETTING YOUR PARCEL. PLEASE MAY WE ASK YOU BE PATIENT SO THAT DPD CAN DELIVER YOUR GOODS SAFELY. AT PRESENT 98% OF OUR DELIVERIES ARE BEING RECEIVED THE NEXT WORKING DAY & DPD ARE WORKING EXTREMELY HARD IN PARTNERSHIP WITH US TO GET THESE ORDERS DELIVERED ON TIME. NO REFUND OF POSTAGE WILL BE GIVEN IF THERE IS A DELAY IN RECEIVING YOUR ORDER. THESE ARE EXTREME TIMES AND WE HOPE YOU ARE KEEPING SAFE- ALL DELIVERIES MADE WILL BE CONTACTLESS.
Once the parcel has been shipped we have fulfilled our part of the process and now it is the responsibility of DPD. If in unfortunate circumstances a parcel is lost in transit we will support you in raising a complaint and being reimbursed for the loss of goods via DPD. Please note that the final decision lies with DPD and we are bound by their terms.
We do not dispatch on bank holidays or Saturday and Sunday. Any orders made on these days will be dispatched the very next working day. Please note that DPD do not deliver on Bank Holidays so please do not expect your parcel to turn up- we offer an express “working” day service e.g. Monday to Friday and a specialist Saturday delivery.
DPD Express Delivery is charged at £4.50 for all orders below £50. If the order is above £50 this option is free.
DPD Saturday Delivery is charged at £10.99 for all orders below £50. If the order is above £50 this option is subsidised by us to only cost you £6.99.
Unwanted Goods – Hardware
Unwanted Hardware can be returned to us for a full refund within 14 days of ordering, as long as, the product is in its original unopened packaging. Please note we will accept returns that are only unused, and all the original packaging and accessories are returned. Please note that unwanted goods will inherit a 10% restocking fee of the value of the item. Goods purchased online must be sent back at your own expense. Please contact us via the website so that we can authorise the return.
E-Liquid & Drip Tips
We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.
Goods – Hardware
All mods come with a 30 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
Please note that we will not accept any returns where the customer has charged a mod, that uses external batteries, via the USB port- these mods are not designed for this. All manufacturers advise that all external batteries are to be charged via an external charger as this is safer and preserves the longevity of the battery life.
If your mod becomes faulty within 30 days of purchase, then please contact us via the website. Please provide us with your name, postcode and order number together with details of the problem. We may telephone you to do some trouble shooting or request a short video clearly showing the issue. If we cannot help you remotely, we will authorise your mod for a return. You must return it in its original packaging, for a full inspection and testing of the product. Please use a signed for second class service as we only reimburse upto £3.50 per parcel- if you choose a different method this will be at your own expense. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement, store credit or a refund- this will be for the price of the product and the return postage only. We will not refund the postage charge that applied to send out the product/s as we have already paid this.
Atomizer & Coil Returns
Coils are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48 hrs of delivery. Please note you should soak a new coil for at least 15 mins before vaping. We do not accept returns on any atomizers/rda’s/rta’s/rdta’s that have been opened due to health & safety as well as for hygiene unless there is a genuine fault with the item.
Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery.
We will be unable to consider your claim outside the 48 hour timescale.