Delivery & Returns Policy
All packages are currently shipped via Royal Mail Tracked or DPD Services. The options available are as follows:
RM 24 – delivered in 1-3 days (Mon-Sat)
RM 48 – delivered in 2-3 days (Mon-Sat)
DPD – delivered next working day 98% (Mon-Fri)
Cut off time for same day dispatch is 3pm (NEW YEARS EVE IS 1PM)
PLEASE NOTE AT THE CURRENT MOMENT WITH THE COVID-19 SITUATION THERE MAYBE A DELAY IN GETTING YOUR PARCEL. PLEASE MAY WE ASK YOU BE PATIENT SO THAT ROYAL MAIL/DPD CAN DELIVER YOUR GOODS SAFELY. AT PRESENT 98% OF OUR DELIVERIES ARE BEING RECEIVED WITHIN THE ABOVE TIMESCALES & BOTH ROYAL MAIL & DPD ARE WORKING EXTREMELY HARD IN PARTNERSHIP WITH US TO GET THESE ORDERS DELIVERED ON TIME. NO REFUND OF POSTAGE WILL BE GIVEN IF THERE IS A DELAY IN RECEIVING YOUR ORDER. THESE ARE EXTREME TIMES AND WE HOPE YOU ARE KEEPING SAFE- ALL DELIVERIES MADE WILL BE CONTACTLESS.
Once the parcel has been shipped we have fulfilled our part of the process and now it is the responsibility of Royal Mail or DPD. If, in unfortunate circumstances, a parcel is lost in transit we will support you in raising a complaint and being reimbursed for the loss of goods via Royal Mail or DPD. Please note that the final decision lies with Royal Mail/DPD and we are bound by their terms. You waive the right to chargeback via PayPal/Credit Card if your item is lost in transit and these monies are to be recovered via Royal Mail or DPD and not Legion of Vaperz.
We do not dispatch on bank holidays or Saturday and Sunday. Any orders made on these days will be dispatched the very next working day. Please note that nor Royal Mail or DPD deliver on Bank Holidays so please do not expect your parcel to turn up.
FREE DELIVERY ON £40 SPENDS
Royal Mail 24 Tracked
£3.99 for all orders below £40
£1.49 for orders below £69.99
Only 99p for orders £70 or above!
Royal Mail 48 Tracked
£2.99 for all orders below £40
Free for all orders above £40
£4.49 for all orders below £50
£1.99 for orders below £69.99
Only 99p for orders £70 or above!
Unwanted items can be returned to us within 15 calendar days from the date you received it.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging (no plastic or seals broken).
You must notify us within 15 days of purchase that you want to return an item.
Please Note: Due to health and hygiene reasons we cannot accept returns of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.
There is a 10% restocking fee of the value of the items and the return postage is your responsibility.
Goods – Hardware
All mods come with a 30 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
Please note that we will not accept any returns where the customer has charged a mod, that uses external batteries, via the USB port- these mods are not designed for this. All manufacturers advise that all external batteries are to be charged via an external charger as this is safer and preserves the longevity of the battery life.
If your mod becomes faulty within 30 days of purchase, then please contact us via email to email@example.com. Please provide us with your name, postcode and order number together with details of the problem. We may telephone you to do some trouble shooting or request a short video clearly showing the issue. Please ensure you take a shot of the back of the box where the barcodes and security stickers are so that we can identify the stock. If we cannot help you remotely, we will authorise your item for a return. You must return it in its original packaging, for a full inspection and testing of the product. Please use a signed for second class service as we only reimburse up to £3.50– if you choose a different method this will be at your own expense. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement, store credit or a refund- this will be for the price paid for the products and the return postage only. Please note that this is at our discretion and our decision is final. We will not refund the postage charge that applied to send out the product/s as we have already paid this.
Tanks & Coil Returns
Coils are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48 hrs of delivery. Please note you should soak a new coil for at least 15 mins before vaping. We do not accept returns on any atomisers/rda’s/rta’s/rdta’s that have been opened due to health & safety as well as for hygiene unless there is a genuine fault with the item.
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery.
We will be unable to consider your claim outside the 48 hour timescale.