At Legion of Vapers, we want to provide the best service possible for all our customers. With our leading customer support, you can shop with peace of mind that we’re here if you ever need us.
We aim to dispatch all orders placed by 3:30pm on the same day, Monday to Friday. However, during festive periods or sales, dispatch times may be delayed due to high volumes of orders. If your order is urgent, please let us know via email or select the Royal Mail Special Next Day delivery service.
Order confirmation emails are automatically sent immediately after you place your order to the email address provided at checkout. If you don’t see it in your inbox, please check your spam or junk folder.
Firstly, please accept our apologies. We are human and sometimes get a little excited when packing orders. If you have received an incorrect item, please contact us via email and we will get this rectified for you.
Yes, you can return unused and sealed items within 30 days if you change your mind. Please note that return shipping is your responsibility and we do not reimburse these costs. E-liquids and disposables cannot be returned for health and hygiene reasons.
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will process the cancellation and issue a refund. If the order has already been dispatched, you will need to follow our returns process.
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number on the courier’s website to monitor the status of your delivery.
Due to customs issues, we have stopped shipping to Europe.
Tracked 24 is not a guaranteed next-day delivery service. Based on our experience, 95% of Tracked 24 shipments are delivered the next day, Monday to Saturday, by Royal Mail. In some areas, Royal Mail has also started delivering on Sundays. If your order is urgent, we recommend using the Royal Mail Special Next Day delivery service.
We offer subsidised shipping costs to save you even more money, with free delivery on purchases over £40. The shipment services we use are as follows:
If your tracking says delivered but you haven’t received your parcel:
Please first check with neighbours, household members, or in any safe places where the courier may have left it.
If you still can’t locate it, please contact us as soon as possible so we can assist you.
Royal Mail
Claims can be submitted after 10 working days from the expected delivery date.
It can take up to 30 days to resolve.
Cover: £100 (RM24 Tracked) / £750 (Special Delivery).
DPD
Claims start as soon as we are notified of a missing delivery.
Usually resolved within 10 days.
Cover: £50.
We’ll work with the courier to speed things up, but refunds are limited to their cover. Orders aren’t dispatched on weekends or bank holidays.
We take great care in packaging to ensure your items arrive safely and are not damaged in transit. If your order arrives damaged, please contact us within 48 hours so we can resolve the issue promptly.
Contact our support team and provide your name, order number, a short description of the issue, a short video showing the issue, and a picture of the authentication numbers on the box. If we cannot resolve the issue remotely, we may ask you to send the item back in its original packaging with all accessories for testing. If the item is found faulty, we will replace it or refund the purchase price. Please note that in order to keep our products competitively priced, we do not refund the original shipping cost for the item. To help cover the return postage, we will credit your account with up to £4.
Yes, you can return unused and sealed items within 30 days if you change your mind. Please note that return shipping is your responsibility and we do not reimburse these costs. E-liquids and disposables cannot be returned for health and hygiene reasons.
Unwanted items can be returned within 30 calendar days of receipt. To be eligible, items must be unused, in original packaging, sealed, and you must notify us within 30 days. Return postage for unwanted goods is your responsibility. We recommend using a signed-for service.
If your coil or disposable vape pod is dead on arrival, please report it to us within 48 hours of delivery. Successful claims will result in a credit to your account.
Yes, we offer a 90-day warranty on the following items:
Please keep the box with the authentication numbers as all warranty claims require this code. Without the authentication code, we are unable to honour warranties. Unfortunately, we do not offer warranties on disposables, coils, replacement pods, or e-liquids, as these are classed as perishable items. However, we have a 48-hour dead on arrival policy for disposables and coils. Please inform us within 48 hours if you encounter any issues with these products.
If your vape is not working properly, we are here to help. Please email our Customer Support Team at [email protected] with the following details:
If your vape is not working properly, we are here to help. Please email our Customer Support Team at [email protected] with the following details:
Puff counts are manufacturer guidelines and cannot be validated. We do not accept returns for these claims. Dead on arrival returns must be reported within 48 hours. Successful claims will result in a credit to your account, not a replacement shipment.
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